GoedVPS
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Terms of service

Last updated: [date]

Who we are

GoedVPS is run by [Company name], [Address], registered with the Dutch Chamber of Commerce under number [KvK], VAT number [VAT number]. You can reach us at [email protected]. We answer in English and Dutch.

These terms apply to every account, workspace and plan on GoedVPS. How we handle personal data is in our privacy policy.

Your account

  • You must be at least 18, or have permission from a parent or guardian.
  • Use an email address you can read. We send sign-in codes, invoices and notices about these terms to it.
  • You are responsible for everything done in your workspaces, by you, by members you invite and through API keys you create. Keep your password and keys to yourself.

Plans and payment

  • Every workspace starts on the Free plan. A paid plan costs a fixed amount per month and is paid in advance through Mollie.
  • Prices on the billing page do not include VAT. We add VAT where the law requires it.
  • A paid plan renews every month and is charged to the payment method you added, until you cancel.
  • Your first paid plan starts once paid, for a full month. Moving to a bigger plan after that also takes effect once paid, and you pay the difference for the rest of the current month. Moving to a smaller plan takes effect at the start of your next month.
  • If a renewal is not paid, we try once. If it is still unpaid after 3 days, your workspace moves to the Free plan and apps that do not fit are paused. Their data is kept.
  • We may change our prices. We email you at least 30 days before a new price applies to you, and you can cancel before then.

Cancelling a plan

You can cancel a paid plan at any time on the billing page. Your plan keeps running until the end of the month you paid for, and nothing more is charged. After that your workspace moves to the Free plan and apps that do not fit are paused, never deleted. Apart from the 14 days below, we do not refund part of a month.

If you are a consumer: 14 days to change your mind

If you buy as a private person and not for a business, you can withdraw within 14 days after you first buy a paid plan, without giving a reason. We refund the full amount within 14 days, to the payment method you used.

To withdraw, email [email protected] with your name, your account email and the workspace. You can use this text, but you do not have to:

To [Company name], [Address], [email protected]: I withdraw from my contract for the following service: [plan] for workspace [name], bought on [date]. Name: [your name]. Address: [your address]. Account email: [your email]. Date: [today].

Your workspace then moves to the Free plan, and apps that do not fit are paused.

What you may not do

  • Host or send anything illegal, including child sexual abuse material, malware, phishing pages and material that infringes someone's copyright.
  • Send spam or bulk email people did not ask for.
  • Attack, scan or overload other systems, or run an open proxy.
  • Mine cryptocurrency.
  • Try to reach other customers' apps or data, or get around the limits of your plan.

What we do when a rule is broken

Depending on how serious it is, we pause an app, stop you from deploying new apps, or disable your account. We act in proportion and look at the facts before we do. We tell you what we did and why, unless the law forbids it or the harm is so urgent that we act first and tell you right after. If you think we got it wrong, reply to that email or write to [email protected] and we look at it again.

If we suspect a crime that threatens someone's life or safety, we report it to the police.

Reporting illegal content

Anyone can report an app on GoedVPS at [email protected]. Include the web address, why you think it is illegal, your name and email address, and a statement that you believe your report is correct and complete. We confirm that we received it and tell you what we decided.

Authorities can reach us at [email protected].

Your data and backups

  • Your apps, code and data stay yours. You let us store, copy and run them only to provide the service. For personal data in your apps we act as your processor. A data processing agreement is available at [email protected].
  • We back up app storage every day, unless you switch that off for an app. Your plan sets how many backups each app keeps, your own included. A new daily backup replaces the oldest daily one.
  • Backups sit on the same storage system as your apps. They protect you against mistakes, not against losing that system. Keep your own copies of anything you cannot lose.
  • Your apps run on servers at [Data center, country].

Moving to another provider

You can take your data and leave at any time, for free. You can take: your databases, the files in your app storage, your uploaded code, and your app settings and variables. You can export your databases yourself in the panel. For the rest, email [email protected] and we send you a copy. We finish within 30 days of your request and keep your data available for at least 30 days after that, unless you ask us to delete it sooner. Then we delete it.

Availability

We work to keep GoedVPS running, but we cannot promise it is never down. We sometimes need maintenance, and we may change or stop features. If a change takes away something you pay for, we tell you at least 30 days ahead and you can cancel.

Liability

If we fail you, we are only liable for direct damage, up to what you paid us in the 12 months before the damage happened. We are not liable for lost profit, lost data or other indirect damage. These limits do not apply when we caused the damage on purpose or through gross negligence. If you are a consumer, they also do not apply where the law does not allow them.

Ending your account

  • You can delete your account on the Account page. It is locked straight away and deleted after 30 days. Invoices are kept for 7 years, as the law requires.
  • We can end your account with 30 days' notice. We then refund the part of your plan you paid for and did not use. If you break these terms seriously, we can end it straight away.

Changes to these terms

We email you at least 30 days before a change applies. If you do not agree, you can cancel your plan or delete your account before then.

Law and disputes

Dutch law applies. If you are a consumer, you keep the protection of the law of the country you live in, and a dispute goes to the court where you live. For a business, a dispute goes to the court in [City].